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Sila technical support levels

Comparison of technical support levels

 

Basic

Advanced

Premium

24/7 request registration when applying via your personal account or by e-mail

Request registration by phone

09:30-18:30
(Moscow time)
weekdays

24/7

24/7

Remote engineering support during the next day working hours

Replacement of components within two working days (for Moscow and Saint Petersburg), for other regions - taking into account standard delivery times

Engineer’s on-site visit for diagnostics within the next working day

 

24/7 engineering support

 

 

On-site visit within 4 working hours

 

 

Spare parts stock booking