Comparison of technical support levels
| 
 | Basic | Advanced | Premium | 
|---|---|---|---|
| 24/7 request registration when applying via your personal account or by e-mail | ✔ | ✔ | ✔ | 
| Request registration by phone | 09:30-18:30 | 24/7 | 24/7 | 
| Remote engineering support during the next day working hours | ✔ | ✔ | ✔ | 
| Replacement of components within two working days (for Moscow and Saint Petersburg), for other regions - taking into account standard delivery times | ✔ | ✔ | ✔ | 
| Engineer’s on-site visit for diagnostics within the next working day | 
 | ✔ | ✔ | 
| 24/7 engineering support | 
 | 
 | ✔ | 
| On-site visit within 4 working hours | 
 | 
 | ✔ | 
| Spare parts stock booking | 
 | 
 | ✔ |