Comparison of technical support levels
|
|
Basic |
Advanced |
Premium |
|---|---|---|---|
|
24/7 request registration when applying via your personal account or by e-mail |
✔ |
✔ |
✔ |
|
Request registration by phone |
09:30-18:30 |
24/7 |
24/7 |
|
Remote engineering support during the next day working hours |
✔ |
✔ |
✔ |
|
Replacement of components within two working days (for Moscow and Saint Petersburg), for other regions - taking into account standard delivery times |
✔ |
✔ |
✔ |
|
Engineer’s on-site visit for diagnostics within the next working day |
|
✔ |
✔ |
|
24/7 engineering support |
|
|
✔ |
|
On-site visit within 4 working hours |
|
|
✔ |
|
Spare parts stock booking |
|
|
✔ |